Understanding & Acceptance of Terms* This agreement is made between Stay Sharp Studio (the "Business") and you, the "Client."
Attached is your Procedure Consent Form and Purchase Agreement, which outlines the terms and conditions of your service and purchase. This agreement ensures transparency regarding your responsibilities, payment terms, and our no-refund policy. These policies are in place to protect both you (the "client") and Stay Sharp Studio (the "business") by establishing clear expectations for the procedure, aftercare, and liability.

By clicking "Y," you—the client— acknowledge that you have been given a fair opportunity to read, understand, and seek clarification—and agree to comply with these terms. If you have any questions, please seek clarification before proceeding.

Health Disclosure and Client Responsibility* You, "the client," must disclose any medical conditions, medications, or allergies that may affect healing before your appointment.

Honest disclosure ensures the best experience.

You, "the client," confirm that you:
• Have eaten a substantial meal and are well hydrated.
• Are not pregnant or nursing.
• Have no medical or skin conditions that may interfere with the procedure or healing.
• Have not consumed alcohol or drugs in the past 24 hours.

By clicking ''Y,'' you accept that Stay Sharp Studio is not responsible for adverse reactions due to undisclosed conditions or medications. If unexpected healing issues arise, consult a medical professional.

Medical Conditions * If you have any other medical condition(s), take medication(s), or suffer from any allergies, click "Y" and provide details below, or click "N" if not applicable.

Downsizing Agreement* Some piercings require some additional care following a downsize. Downsizing requires us to which means replacing the initial longer jewellery with a shorter piece once initial swelling has subsided. This is crucial because it prevents irritation, migration, and prolonged healing caused by excess movement of oversized jewellery. It reduces the risk of snagging and pressure, promoting a healthier healing process. It is possible to experience some irritation, bleeding and swelling in the days following a downsize, as the piercing is not yet fully mature. For this reason, we ask that you contact us with your concerns as soon as possible so we can advise and assist.

Downsizing incurs a cost of £15 for all ear and nostril piercings requiring a Labret post or £30 for all piercings requiring a curved or circular barbell, for which you are responsible. If you made your booking online, this is already paid for.

By clicking "Y," you—the client—acknowledge and confirm that Stay Sharp Studio is not liable for complications arising from missed or delayed downsizing appointments.

Aftercare Responsibility* Clients must continue to follow aftercare guidelines provided at the time of the piercing. We provide written and digital aftercare instructions, which clients are required to follow. Failure to do so may lead to complications such as infection, migration, or scarring, for which Stay Sharp Studio is not responsible. Any concerns should be raised with us promptly so we can provide guidance. We are not liable for issues arising from improper aftercare, or external factors beyond our control.

While our practitioners use sterilized, high-quality materials and techniques, we cannot control external factors that may affect continued healing. These include but are not limited to exposure to bacteria, personal hygiene, allergic reactions, and trauma to the piercing site. Clients assume full responsibility for protecting their piercing from these risks and acknowledge that healing times vary depending on individual circumstances.

By clicking "Y," you—the client—assume full responsibility for protecting your piercing from these risks and acknowledge that healing times vary depending on individual circumstances.

Public Reviews* We are committed to resolving any issues.

By clicking "Y," you—the client—agree to contact us first if you have any concerns about your service and allow us a reasonable opportunity (e.g., 14 days) to resolve the matter before posting public reviews.

This does not affect your right to leave honest feedback but ensures fairness in addressing concerns.

IMPORTANT: Jewellery Sales, Warranty & Returns Policy* For hygiene reasons, all body jewelry sales are final and non-refundable. Under the Consumer Contracts Regulations 2013, the 14-day cooling-off period does not apply to custom-made or hygiene-sensitive goods once opened. Since our jewelry is either made to order or falls under hygiene regulations, it is non-returnable and non-refundable.

Your jewelry is covered by a manufacturer’s warranty against defects, but this does not cover loss, accidental damage, or mishandling. Clients are responsible for keeping their jewelry secure—we recommend checking tightness regularly to prevent loss. Replacements must be purchased at full price.

To make a claim, contact us with:
• Your original order receipt or order number
• Photographic evidence of the defect
• A brief explanation of the issue

Once submitted, the manufacturer will review your claim. If approved, you will receive a direct replacement. If a replacement isn’t possible, the item's value can be redeemed toward another piece from the same manufacturer.
If a repair or replacement is authorized, all jewelry is made to order or sourced on demand, with an estimated return time of 1–12 weeks, depending on the manufacturer.

By clicking "Y," you—the client— acknowledge and accept these terms.

Your Data* We retain personal data, including your name, contact information, and consent forms, for up to 6 years to comply with legal obligations and defend against potential claims. You have the right to request the deletion of your personal data, but information required for legal purposes or claims defense may be retained.

If you have any questions or concerns regarding your data or privacy rights, please do not hesitate to contact us. We are committed to safeguarding your privacy.

By clicking "Y," you—the client—acknowledge and agree to these terms.