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Policy Update
Let us do this part
Today's Date:
Sat Jul 12 2025 01:39
Please read our policy updates carefully. If you have any questions please email management at Admin@PennyLaneChicago.com

I understand the following:
Please read and answer
Punctuality*
I understand that I must arrive on time for my appointment. If I am more than 5 minutes late, my appointment may be cancelled at my expense, which is 100% of the total appointment cost.
Preparation *
I understand that upon arrival, my hair must be clean, fully dry, worn down and loose, thoroughly detangled, and styled with minimal product.

(*If additional detangling is required during the service, an extra fee may be applicable.)
 
Covid 19*
I understand that I may not enter the salon if I am feeling unwell for any reason, including, but not limited to, symptoms related to COVID-19.
Mask Policy*
I understand that masks are optional at Penny Lane as of 3/1/23.

However, we reserve the right to request that clients wear a mask, and clients may also request that their service provider wear one.
Stylist Illness/ Emergency*
I understand that if my stylist is unwell or experiences an emergency that prevents them from coming into the salon, my appointment may be temporarily canceled or rescheduled.
Guests*
I understand that guests, including children, spouses, or friends, are not permitted at my appointment unless pre-approved by the Penny Lane team.

Appointment Changes*
I understand that if I do not provide at least 48 hours’ notice to reschedule or cancel my appointment, a cancellation fee of 100% of the total appointment cost will be charged to the card on file, in accordance with Penny Lane’s Cancellation Policy.
Artistic Nature*
I understand due to the artistic nature of Penny Lane Studios services, Penny Lane Studios does NOT provide refunds on services.

I acknowledge that I have two weeks after my initial appointment to email booking@pennylanechicago.com to schedule a complimentary touch up.
Dismissal *
I understand that I may be asked to leave the salon immediately if I violate the terms of this agreement.
This also applies if I, or any guest accompanying me, becomes aggressive or disruptive to the salon environment.
Client Age Minimum *
I understand that Penny Lane requires approval for any client under the age of 18 before scheduling an appointment, as each stylist has their own minimum age requirements for clients they are comfortable working with.
Pricing*
I am aware that all prices are subject to change based on time, color used or added on services.
Parking Lot*
I understand that the shared parking lot behind the salon is closely monitored by a third-party company, and leaving the premises after parking may result in my vehicle being towed at my own expense.
Green Circle & Staff Wellness Fees*
We're proud to be a Certified Green Circle Salon and to support our team with benefits like dental, vision, and maternity leave.
I understand that a $5 fee will be added to my service total to help fund these initiatives.
Photo & Video Disclosure
I give Penny Lane Studios permission to use photos or videos of me or my property for promotional purposes, and I waive any rights to review or approve their use. I understand and accept these terms.
Card on File Requirement *
By clicking this box, I consent to Penny Lane retaining my card on file and charging it in accordance with the 48-hour cancellation/rescheduling policy, if applicable.

I understand that if I do not provide my card details at least 72 hours prior to my appointment, my appointment may be at risk of cancellation.
We look forward to seeing you at your upcoming service!
If you have any additional questions, feel free to email our reception team at: booking@pennylanechicago.com.
If any provision, section, subsection, clause or phrase of this release is found to be unenforceable or invalid, that portion shall be severed from this contract. The remainder of this contract will then be construed as though the unenforceable portion had never been contained in this document.
Client Information
I hereby declare that I am of legal age (with valid proof of age) and am competent to sign this Agreement or, if not, that my parent or legal guardian shall sign on my behalf, and that my parent or legal guardian is in complete understanding and concurrence with this agreement.
Legal Name:*
Pronoun:
Chosen name:
Address:
Postcode:
Date of birth:*
If you are under 18 your parent/guardian will be required
Phone #:*
Email:*
Signature:*